Specialists in the design, manufacture, and installation of bespoke balustrades, balconies and handrail systems.
With a small but busy team, they were relying heavily on spreadsheets to manage enquiries, quoting, production, and customer communication.
Multiple disconnected spreadsheets were used to manage customer details, jobs, and pricing. Updates had to be made manually in several places, leading to errors and confusion.
Without a centralised system, client information was often duplicated, and version control was a constant issue — especially when changes were made across departments.
Job progress wasn’t always clear, and the admin team struggled to keep customers informed in a timely and consistent way — impacting both satisfaction and internal coordination.
There was no easy way to view active jobs, track outstanding quotes, or report on business performance — making planning and decision-making difficult.
With a small but busy team, they were relying heavily on spreadsheets to manage enquiries, quoting, production, and customer communication. But as the business grew, so did the cracks — duplication, lost data, and inconsistent processes were starting to hold them back.
" Just wanted to shout out to Dataworks, who have been amazing in designing software for our business.
From the very beginning, they have taken our ideas and supported us to create the most amazing app. It’s totally revolutionised our day to day running! It’s achieving our main goals of improving our customer experience, maintaining a built in CRM and built in process manager."
All client, quote and job data is now stored in one central system — no more duplicate records or scattered spreadsheets.
The new quoting tool calculates costs accurately and quickly, saving admin time and ensuring consistent pricing across all projects.
Automated status updates and easy-to-access job details mean the team can respond to client queries quickly and clearly.
Managers can now track every live job, view progress at a glance, and generate reports without needing to chase paperwork or piece together data manually.
✔️ Centralised system with no more duplicated data
✔️ Faster, more consistent quoting
✔️ Clearer job visibility across the team
✔️ Improved client experience through timely updates
✔️ More control and less admin stress
Now Devon Stainless can focus on delivering top-quality results for their customers — backed by a system that supports how they work.
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