Make Waves

 Each department had its own way of tracking customers, bookings and tasks. There was no unified system, which led to duplicate records, missed steps, and confusion. 

 With no automated reminders or status tracking, the team struggled to send timely follow-ups or confirmations. This led to missed bookings and reduced customer confidence. 

 The café, nursery and pool teams were working in silos. There was no shared view of bookings, schedules or responsibilities — making coordination harder than it needed to be. 

 Managers couldn’t easily see what was happening day-to-day. Reporting was manual, time-consuming and often incomplete. 

 All client, quote and job data is now stored in one central system — no more duplicate records or scattered spreadsheets. 

 The new quoting tool calculates costs accurately and quickly, saving admin time and ensuring consistent pricing across all projects. 

 Automated status updates and easy-to-access job details mean the team can respond to client queries quickly and clearly. 

 Managers can now track every live job, view progress at a glance, and generate reports without needing to chase paperwork or piece together data manually. 

 ✔️ Centralised system with no more duplicated data
✔️ Faster, more consistent quoting
✔️ Clearer job visibility across the team
✔️ Improved client experience through timely updates
✔️ More control and less admin stress 

 Now Devon Stainless can focus on delivering top-quality results for their customers — backed by a system that supports how they work.