The Sign Maker

 Quotes, orders and invoices lived in different systems, making it hard to keep track of communication and easy to miss details 

 The existing system wasn’t intuitive. Admin staff found it difficult to use, and it didn’t reflect how the business actually ran — causing gaps between office and workshop communication. 

 Jobs moved through production without clear tracking. Signs and memorials were delayed or misplaced, leading to late dispatches, disappointed customers, and more pressure on the sales team. 

 Using a mix of Google Sheets, time-tracking machines, and manual workarounds meant there was no easy way to pull reports or see a clear picture of operations. 

 All customer data, quotes, orders and invoices are now managed in one place — easy to search, update, and follow across the entire team. 

 We rebuilt the admin interface around their day-to-day tasks, so staff can move through quotes, orders and production steps quickly, without needing to jump between systems. 

 A live workshop list now shows which jobs are in progress, what’s ready for dispatch, and what needs attention — cutting delays and improving communication between office and workshop 

 Custom dashboards give management instant visibility over jobs, turnaround times, and staff activity — without relying on spreadsheets or manual exports. 

 ✔️ Faster quoting and fewer errors
✔️ Clear communication between admin and production
✔️ On-time dispatch of high-priority jobs (especially memorials and time-sensitive items)
✔️ Greater visibility across the business — with less chasing and confusion 

 The new system has become an integral part of how The Sign Maker operates. It adapts as their business grows, saving time, reducing stress, and helping every team member stay aligned.